Support
Support on Mistral is seperated into our support and Mistral support. In the section below you can read more about who to request support based on the nature of your question.
When to contact us
CLAAUDIA handles the institutional setup of Mistral at AAU: access, workspaces, and token quotas. Reach out to us if you need help with:
- Access and login to Vibe and AI Studio, including seat assignment
- AI Studio workspace creation and workspace membership
- Token quotas — requesting or increasing your monthly quota
- API keys — rotation, deactivation, or suspected misuse
For all technical questions about the Mistral products themselves — including API behaviour, model output, interface issues, and bugs — contact Mistral's support directly (see below).
| Channel | Link |
|---|---|
| Serviceportal | serviceportal.aau.dk |
| Web | researcher.aau.dk/contact/claaudia |
When to contact Mistral
For technical questions about the products — API errors, model behaviour, interface bugs, or feature availability — use Mistral's own support channels.
Submit a support ticket
Mistral support is accessed through a chat window built into both Vibe and AI Studio. When you open it, you will be asked to set the priority of your request and describe your issue. A ticket is then created and the Mistral support team will respond. You can always return to a ticket through the same Help and Resources interface. See more
In Vibe, click the small icon in the bottom right corner and select Contact us.
In AI Studio, click Help and Resources in the navigation and select Contact us.
Documentation
Mistral have a thorough documentation covering both Vibe and AI Studio:
| Resource | URL | Description |
|---|---|---|
| Help centre | help.mistral.ai | FAQs and articles covering Vibe, AI Studio, accounts, and troubleshooting |
| Documentation hub | docs.mistral.ai | Models, capabilities, AI Studio, agents, and deployment |
| API reference | docs.mistral.ai/api | Full API reference and endpoint specs |
| Cookbooks | docs.mistral.ai/cookbooks | Practical code examples for common use cases |
Community
The Mistral Discord server is a good place to ask technical questions and get quick answers from fellow mistral users.
Common issues and who to request support
| Problem | Where to go |
|---|---|
| Cannot log in to Vibe or AI Studio | Contact us via the Serviceportal |
| Cannot access an AI Studio workspace | Contact us via the Serviceportal |
| Token quota exceeded | Contact us via the Serviceportal |
| I have a project workspace but cannot create an API key | Contact us via the Serviceportal |
| Data classification questions | See Responsible use of Mistral and the T&C, or contact Grants and Contracts |
| How to use a Mistral API key in your own software | Contact Mistral via the in-app Help and Resources chat |
| Vibe not behaving as expected (e.g. wrong output, missing feature) | Contact Mistral via the in-app Help and Resources chat in Vibe |
| AI Studio not behaving as expected (e.g. console error, API issue, unexpected model behaviour) | Contact Mistral via the in-app Help and Resources chat in AI Studio |
| How to use a feature | Contact Mistral via the in-app Help and Resources chat |