Support
Support on Mistral is seperated into CLAAUDIA and Mistral support. In the section below you can read more about who to request support based on the nature of your question.
When to contact CLAAUDIA
CLAAUDIA handles institutional and access-related questions. Reach out to CLAAUDIA if you need help with:
- Le Chat — access, seat assignment, or login issues
- AI Studio — workspace creation, workspace members, or budget allocation
- Quotas — requesting or increasing your token quota
For everything else — technical questions, API errors, or product behaviour — go directly to Mistral support (see below).
| Channel | Link |
|---|---|
| Serviceportal | serviceportal.aau.dk |
| Web | researcher.aau.dk/contact/claaudia |
When to contact Mistral
For technical questions about the products — API errors, model behaviour, interface bugs, or feature availability — use Mistral's own support channels.
Submit a support ticket
Mistral support is accessed through a chat window built into both Le Chat and AI Studio. When you open it, you will be asked to set the priority of your request and describe your issue. A ticket is then created and the Mistral support team will respond. You can always return to a ticket through the same Help and Resources interface. See more
In Le Chat, click the small icon in the bottom right corner and select Contact us.
In AI Studio, click Help and Resources in the navigation and select Contact us.
Documentation
Mistral have a thorough documentation covering both Le Chat and AI Studio:
| Resource | URL | Description |
|---|---|---|
| Help centre | help.mistral.ai | FAQs and articles covering Le Chat, AI Studio, accounts, and troubleshooting |
| Documentation hub | docs.mistral.ai | Models, capabilities, AI Studio, agents, and deployment |
| API reference | docs.mistral.ai/api | Full API reference and endpoint specs |
| Cookbooks | docs.mistral.ai/cookbooks | Practical code examples for common use cases |
Community
The Mistral Discord server is a good place to ask technical questions and get quick answers from fellow mistral users.
Common issues and who to request support
| Problem | Where to go |
|---|---|
| Cannot log in to Le Chat | Contact CLAAUDIA via the Serviceportal |
| Cannot access AI Studio workspace | Contact CLAAUDIA via the Serviceportal |
| Token quota exceeded | Contact CLAAUDIA via the Serviceportal |
| I have a a project workspace but cannot create API key | Contact CLAAUDIA via the Serviceportal |
| Data classification questions | Contact CLAAUDIA via the Serviceportal |
| API key not working | Contact Mistral via the in-app Help and Resources chat |
| How to use an mistral api key in your own software | Contact Mistral via the in-app Help and Resources chat |
| Le Chat not behaving as expected (e.g. wrong output, missing feature) | Contact Mistral via the in-app Help and Resources chat in Le Chat |
| AI Studio not behaving as expected (e.g. console error, API issue, unexpected model behaviour) | Contact Mistral via the in-app Help and Resources chat in AI Studio |
| How to use a feature | Contact Mistral via the in-app Help and Resources chat |